FAQ

YES! We get this question all the time, and yes, we are a legit company with a legit purpose. We aim to raise awareness and show support for important causes and occupations through our fashionable, functional and high-quality products.

We are a team of people who care deeply about giving the population a way to share what they believe in. The products in our store don’t just aspire to have an impact -- they also inspire people to make positive change.

Shopping on Sainstone is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at Sainstone, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world

Sainstone primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

PayPal Credit: US Customers can pay now or pay over time (for orders up to $99). Enjoy interest-free payments if paid in full in 6 months; approval process is fast, with no annual fees.

Visually showing your support is one way to express that you care about the things that matter most in your life. Whether you or someone you love is going through a difficult medical or emotional time, you want to help educate the population on a cause that is important to you, or you want to thank a professional for their vital service, we've got bracelets, jewelry, accessories and gifts to show how you feel.

Our mission is to remind men and women of the strength and confidence that we each carry within ourselves with meaningful pieces of jewelry that we'd be proud to wear ourselves.

Awareness is a big part of what we are all about. People can't join in making a difference if they don't know about something. That's why we feel that physical, visual products that highlight causes and support men and women in public service and the military are so important. Veterans, active military personnel, firefighters, police officers and EMS put their life on the line to save others. Showing your gratitude for their service demonstrates to them that you recognize their sacrifices -- and that you've got their back, just like they've got yours.

People who suffer from things like domestic abuse, mental illness and suicidal thoughts are often stigmatized and feel powerless and voiceless. Our products help people show that they have a voice, they have support, and they are not alone.

Many medical issues are left too long without a diagnosis, to the point where they're difficult to treat. Raising awareness so that people know to talk with their doctors can help catch things like breast cancer early, when it's easier to treat. Many parents aren't sure what autism is, or what questions to ask their child's pediatrician. By publicizing, raising awareness and showing support for different diagnoses, it helps encourage people to ask questions, seek answers, and understand the signs of various conditions.

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Sainstone staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please look SHIPPING INFO to get more details.

SHIPPING METHODS & DELIVERY TIME

US Shipping -- $4.95 -- 5-9 Days
US Shipping (above $75) -- Free -- 5-9 Days
International Shipping -- $9.95 -- 7-21 Business Days

We're Mark and Jeff, the brand new owners of Sainstone. We loved it the first second we saw it. The previous owners did a lot to curate the site based on the concept of raising awareness for different diseases and struggles that people go through while also supporting the courageous men and women who willingly put their lives in harm's way to protect us.

As we went through the product categories together just about every category reminded us of the brave people in our life. Both our friends have been touched by cancer and we have the emotional scars from that. My family is filled with veterans from almost every branch of the military. My uncle worked for the Police Department and my brother-in-law works for the Fire Department.

As we went down the list of products a set of common themes started to emerge with words like strength, bravery, courage, family, community. All these things come to mind and we realized there is a lot of potential for this site. Number one is to be a positive site on the internet and to celebrate the courageous people in our lives. It's filled with products that let people know that their sacrifice is appreciated, that they are not alone in their fight and that we're in this whole damn thing together.

We hope to continue to bring awareness products to you, our customers. We also hope to make inspire into a community of people known for rooting for the brave ones in our lives. Whether you're fighting through or fighting for we're here for you.

Paying by credit card is safe, easy and convenient at Sainstone.com. We currently accept Visa and Master Card.

Note: If you don't have a paypal account,you can also pay via paypal with your credit card or bank debit card. Payment can be submitted in any currency!

Note: Sainstone.com does not store or review your credit card & personal information. As such, should any issues arise regarding your credit card transaction, please contact your credit card company for assistance. Sainstone.com cannot accept any responsibility for any credit card payment issues. We currently accept credit card payments worldwide.

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.

Please consult the customer service by Contact US:
Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.

Sainstone holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels.

Our professional servers and website are security scanned, authenticated and fully verified by Norton Secure from Norton on a daily basis to protect you online. You can learn more on our Secure Shopping page. Shop with confidence at Sainstone.

1. With PayPal, you can pay quickly and securely on-line.

2. You can pay with credit card, debit card, or bank account balance.

3. Once your order is submitted, you will be redirected to PayPal's site where you can make the payment.

Advantages of using Paypal:

· Payment is traceable. You can trace the status of your payment using your PayPal account.

· Payment does not require you to use your credit card online (you can transfer directly from your bank account).

Sainstone.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Sometimes we ship orders in multiple shipments in order to get some of your items to you faster. But no need to worry because all of your items are on their way!

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. It's PayPal.